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Adding A Site Printer To Vestigo

Adding a printer to Vestigo is a coordinated effort between Vestigo Support and Site Networking team. The below steps must be completed in order to ensure the process is successful and must be initiated by a site Vestigo System Administrator.
 

Adding a printer to Vestigo requires a minimum 4-7 days once Vestigo Support receives all required information. We are unable to add a printer same day.

 
  1. Site users will need to contact the site Network Engineering or IT Team and request the new printer be assigned a static IP address. 
  2. Site Networking IT must add the appropriate IP to the site side of the Site-to-Site VPN tunnel.
    1. You can reference the Vestigo VPN tunnel and if needed, can provide the following information:
      Peer address: 52.254.37.22
      Host: 52.254.37.20

  3. Once the site Networking Team has added the IP to the site side of the tunnel, Site users should send Vestigo Support the following information
    1. The Networking Team's confirmation of the IP and the addition of the IP to the tunnel. 
       

      If we do not have confirmation from the networking team, we will be unable to proceed.

       
    2. The Printer IP
       

      If a NAT IP is used, Vestigo Support will need the NAT IP. If the wrong IP was provided or the IP changes after its added on the Vestigo side of the VPN tunnel will result in additional days to complete the process.

       
    3. A short name for the printer (eg, IV Room or Office 500) This is how the printer will be visible in Vestigo
    4. The Make and Model of the printer
  4. Once Vestigo Support receives the information and it is validated, we initiate a change control request on our side to make the appropriate changes to the VPN tunnel.
    1. If information is incorrect, we will reach back out.
  5. Site users will have to wait 4-7 days before the printer is available in Vestigo.
  6. Once the printer is added, Vestigo Support will respond on the email indicating that the printer has been added and is available for use.

In some cases, alignment may be off on the newly added printer. If you experience this, please open a ticket with your local IT. McCreadie Group is unable to adjust printer alignment, and this must be addressed by your local IT group.